Support.

Something is not working

Tell us what you were doing, what you expected and what happened instead. If you can, say which device you were on and roughly when. A screenshot helps more than anything else.

Signing in

You can sign in with your email, your phone number, Google or Apple. If a code does not arrive, check the spam folder first, then try the other method - your account is the same either way. Ask us if you are still stuck and we will look it up.

Your photos

A photo you upload privately is used only to style you. Photos you deliberately post as option A and B are shown to the people you send that decision to, and to nobody else unless you choose to publish it. You can delete a decision at any time. The full detail is in the privacy policy.

Reporting or blocking someone

Anyone can report anything they see in AskAna: every decision and every vote has a Report this action. In the app, you can block anyone who has an AskAna account. Blocking someone takes them out of your Circles and takes you out of theirs, and hides what they send you. Reports come straight to us. We act on every report of objectionable content within 24 hours, by removing the content and removing the person responsible. If something needs attention sooner, email us and say so.

You can undo a block at any time. The people you have blocked are listed under You, each with an Unblock button - on the website, in Settings. They are not told either way. Unblocking does not put anybody back in a Circle. They cannot rejoin your Circle with their AskAna account unless you invite them again.

Deleting your account

You can delete your account from inside the app: go to You and choose Delete my account at the bottom. On the website it is at the bottom of Settings, inside You. Your photos go and you stop existing here as a person. The votes your friends cast stay, without your name on them, because those are their answers and not yours to erase. The account deletion page says exactly what is removed and what stays, and what to do if you cannot sign in.

Still stuck

Write to hello@askana.style. Tell us what you need and we will sort it out.